201 Ways to Turn Any Employee into A Star

201 Ways to Turn Any  Employee into a Star Performer arms managers with the strategies they need to deal with the full range of employee problems--including tardiness, low-quality work, constant complaining, and much more. Consultant Casey Hawley's unique approach to personnel problems replaces harsh discipline with positive, goal-oriented tactics that turn failing employees into team players. This straightforward guide gives managers the tools and training to:

• Identify problems before they become serious
• Develop the art of constructive feedback
• Deal with defensive reactions from employees
• Understand which problems need to be managed and which ones don't
• Uncover the cause of a problem and help an employee talk about it
• Foster discussion in group conflict situations • Create goals for employee improvement
• Follow up on employee progress
  

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http://rapidshare.com/files/44890913/C2WTTAEIAS04EB.Lemon